Your Privacy Rights

Information We Collect About You


• Information you provide: We may collect and store any personal information you enter on our website, such as your name, address, email address, telephone number, credit card information, and other personally identifiable information. When you join AllSolarLane by requesting a free quote, you are opting in to receive emails from us or about AllSolarLane, other Home Improvement Leads, one of our affiliates, or one of our 3rd party marketing partners. You can opt-out of notifications by replying to emails you’ve received, using the unsubscribe link in the email, or contacting us via email at unsubscribe@AllSolarLane.com. Note: you cannot opt out of receiving certain administrative or legal notices from us.
• Information from other sources: We may also obtain both personal and non-personal information about you from business partners, contractors and other third parties, such as updated delivery and address information, purchase history, and demographic information.

Use of Cookies and Other Technologies to Collect Information


How We Use the Information We Collect


• Deliver the products and services that you have requested;
• Manage your account and provide you with customer support;
• Perform research and analysis about your use of, or interest in, our products, services, or content;
• Communicate with you by email, postal mail, telephone and/or mobile devices or send newsletters, promotional offers, sweepstakes, customer feedback surveys, and other relevant legal notifications about products or services that may be of interest to you either from us, our affiliates, our partners or third parties;
• Communicate with you via phone or email regarding partially completed service requests;
• Develop and display content and advertising tailored to your interests on our site and other sites;
• Verify your eligibility and deliver prizes in connection with contests and sweepstakes;
• Perform background screening, which may include the use of third parties or service professionals;
• Enforce our terms and conditions as stated in our Terms of Use;
• Manage our business; or
• Perform functions as otherwise described to you at the time of collection.

Financial Information for Service Professionals


With Whom We Share Your information


• Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through AllSolarLane.com or performing background checks of service professionals. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
• Marketing affiliates: When you are referred to us via a third-party marketing affiliate, we may share your email address, and other information that you provide, to such marketing affiliate.
• Service professionals: We match your information and service request against our list of service professionals. When you submit a service request through our website, you consent to our providing your personal information and request to the service professionals we match with your request. Sharing this information with service professionals allows them to contact you using the email address or other contact information you provided. In addition, we have other approved contractual partners that fulfill service requests, or that utilize their own service professionals to supplement our network, and we share your information with them, subject to contractual confidentiality restrictions, in order to attempt to provide the services requested. If you use our services pursuant to a membership with one of our partners, we may share your service request activity information with such partner. We may also release information to collection and/or credit agencies for past due service professional accounts.
• Business partners: When you make purchases, reservations or engage in promotions offered through AllSolarLane.com or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a merchant’s offer or program, you authorize us to provide your email address and other contact information to that merchant.
• Direct mail partners: From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you.
• Other Situations: We also may disclose your information:
  • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
  • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce AllSolarLane.com terms and conditions or other agreements or policies.
  • In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Aggregated and Non-Personal Information


How You Can Access Your Information


Your Choices About Collection and Use of Your Information


How We Protect Your Personal Information


Blogs, Bulletin Boards, Chat Rooms and Other Social Media Sites


Children’s Privacy


Visiting Our Websites from Outside the United States

No Rights of Third Parties


Changes to this Privacy Policy


How to Contact Us


Your California Privacy Rights


Information AllSolarLane Collects

1. Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
2. Any categories of personal information described in subdivision (e) of Section 1798.80 of the California Civil Code.
   • Section 1798.80 defines “personal information” as the following, which may overlap with other information contained within other sections of this disclosure:
     • any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
     • “Personal information” does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.
   • Characteristics of protected classifications under California or federal law.
     • California includes the following categories as “protected classifications”: age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, and genetic information (including familial genetic information).
   • Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
   • Biometric information.
   • Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
   • Geolocation data.
   • Audio, electronic, visual, thermal, olfactory, or similar information.
   • Professional or employment-related information.
   • Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99).
   • Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

• Publicly available information, including from government records
• De-identified or aggregated consumer information.
• Information excluded from the scope of the CCPA, including:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

Sources of Personal Information

• Directly from consumers when they provide AllSolarLane with their personal information.
• From third parties and affiliates that interact with us in connection with the services we perform.

Use and Sale of Personal Information

• To provide information, products, or services consumers request from AllSolarLane. For example, if consumers provide AllSolarLane with personal information in order to receive home improvement services, AllSolarLane will use or disclose the information to third parties to offer and provide those services.
• To provide you with email alerts and other notices concerning services that may be of interest to you.
• For research, analysis, testing, and product development.
• To carry out its obligations and enforce its rights.
• To comply with a legal obligation.

Categories of Personal Information Sold in the Past 12 Months

• Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
• Any categories of personal information described in subdivision (e) of Section 1798.80 of the California Civil Code.
• Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
• Geolocation data.
• Audio, electronic, visual, thermal, olfactory, or similar information.

Categories of Personal Information Disclosed for a Business Purpose in the Past 12 Months

• Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
• Any categories of personal information described in subdivision (e) of Section 1798.80 of the California Civil Code.
• Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
• Geolocation data.
• Audio, electronic, visual, thermal, olfactory, or similar information.

Consumer Request for Personal Information

• The categories of personal information that AllSolarLane has collected about you, and the categories of sources from which AllSolarLane collected the personal information.
• The categories of personal information that AllSolarLane has sold about you and the categories of third parties to whom the personal information was sold, by category or categories of personal information, for each third party to whom the personal information was sold.
• The categories of personal information that AllSolarLane disclosed about you for a business purpose, and the categories of third parties to whom the personal information was disclosed for a business purpose, by category or categories of personal information, for each third party to whom the personal information was disclosed for a business purpose.
• AllSolarLane’s business or commercial purpose for collecting or selling personal information.
• The categories of third parties with whom AllSolarLane shares personal information.
• The specific pieces of personal information AllSolarLane has collected about you during the 12 months before your request.

Consumer Request that Personal Information be Deleted

• The business must maintain the consumer’s personal information in order to complete the transaction for which the personal information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
• The business must maintain the consumer’s personal information to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
• The business must maintain the consumer’s personal information to debug to identify and repair errors that impair existing intended functionality.
• The business must maintain the consumer’s personal information to exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
• The business must maintain the consumer’s personal information to comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
• The business must maintain the consumer’s personal information to engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
• The business must maintain the consumer’s personal information to enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business. The business must maintain the consumer’s information to comply with a legal obligation.
• The business must maintain the consumer’s information to otherwise use it, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

Methods for Submitting Requests

Anti-Discrimination

• Denying goods or services to you.
• Charging you different prices or rates for goods or services, including using discounts or other benefits or imposing penalties.
• Providing a different level or quality of goods or services to you.
• Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

New York Nuisance Act


• AllSolarLane and its agents must inform consumers on a call that the consumer can request that his or her number be added to AllSolarLane’s internal do not call list. If the customer does so, the agent must immediately end the call and add the number to the list or cause the number to be added to the list.
  • AllSolarLane call scripts should be modified, if necessary, in order to comply with this requirement.
• AllSolarLane can’t sell or transfer customer contact information without express agreement in writing or electronic format.
  • By obtaining consent through its landing pages, AllSolarLane is complying with this requirement. I also believe that obtaining consent via voice recording should qualify as a “writing” for purposes of this new law, as it does under the E-Sign Act for purposes of the TCPA—but note that there is not yet a definitive answer under the New York Nuisance Call Act on this issue.
• AllSolarLane must preserve call/consent records for two years.
• AllSolarLane already complies with this requirement in order to comply with the TCPA.

Do Not Call Policy